23bd Privacy Policy
The security of your personal information is our top priority — in this policy we explain in detail how your information is collected, stored, and kept secure.
Last updated: January 1, 2026 — Reading and accepting this policy is a prerequisite for using the platform.
01. Introduction and Overview
This Privacy Policy ("Policy") is issued by the entity operating the 23bd platform ("we", "us", "23bd") and applies to all users ("you", "your") of the https://23bd.cam website and mobile services ("Platform").
We believe that protecting user privacy is essential to enjoying digital entertainment. That is why our privacy policy is designed to make it clear to you — what information is collected, why it is collected, and how it is used.
If you have any questions after reading this policy, please contact our 24/7 live chat support or email us at [email protected]. By continuing to use the platform, you are considered to have agreed to all the terms of this policy.
02. Information We Collect
23bd collects various types of information to ensure a safe and seamless platform experience for you. This information falls into two main categories:
2.1 Information You Provide Directly
When you register, log in, or use the services, the following information is collected:
- Full name and date of birth (for age verification — only users aged 21 and above may register)
- Valid email address
- Bangladeshi mobile number (for verification purposes)
- National ID (NID) or passport details (for KYC verification)
- Payment information: bKash, Nagad, Rocket, or bank account details (for processing transactions)
- Your chosen password (stored in encrypted form)
2.2 Information Collected Automatically
While you use the platform, our systems automatically record the following technical information:
- IP address and device identifier information
- Browser type, language settings, and operating system
- Login time, session duration, and activity history on the platform
- Gaming history and betting transaction details
- Cookie and local storage data (where applicable)
- Referral source (where you came from when you arrived at the site)
03. How We Use Your Information
23bd does not collect any information unnecessarily. Each piece of information collected has a specific legitimate purpose:
3.1 Account Management and Security
Personal information is needed to create, verify, and secure your account. Identity verification is carried out under the KYC (Know Your Customer) process, which ensures our financial security.
3.2 Processing Financial Transactions
Payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Identity verification is mandatory for a minimum deposit of ৳300 and withdrawal of ৳1,000.
3.3 Providing Personalized Services
By analyzing your gaming preferences and history, we can offer you relevant promotions, bonuses, and game recommendations. This helps improve your overall experience.
3.4 Fraud Prevention and Compliance
Transaction data is reviewed to comply with Anti-Money Laundering (AML) regulations and to detect any fraudulent activity on the platform.
3.5 Technical Issue Resolution
Our technology team uses automatically collected data to monitor and improve system performance.
3.6 Customer Support
When you contact our 24/7 live chat support, we need to access your account and transaction information to provide fast and effective assistance.
04. Sharing Information with Third Parties
23bd does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following specific circumstances:
Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and banking partners.
The necessary information is shared with approved KYC service providers to verify identity.
Limited technical information is used to launch games from providers such as Pragmatic Play, Evolution Gaming, and Spribe.
We may be required to provide information to authorities under a court order or valid legal process.
05. Cookies and Tracking Technologies
The 23bd platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help identify your session and remember your preferences.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: Used to remember language preferences and custom user settings.
- Analytics cookies: Used to analyze platform usage and improve the service.
You can control or disable cookies through your browser settings. Please note that disabling certain essential cookies may prevent some platform features from working correctly.
06. Data Security Measures
23bd treats the security of your information with the utmost importance. We have implemented industry-standard technical and organizational security measures that protect your data from unauthorized access, alteration, disclosure, or destruction.
All data transmissions are secured with 256-bit SSL/TLS encryption.
Advanced firewalls and intrusion detection systems are in use.
Your password is never stored in plain form — only an encrypted hash is kept.
A real-time security monitoring system operates around the clock.
Regular secure backups are taken to guard against the risk of data loss.
Only authorized staff may view user information, and only when specifically required.
However, it is not possible to make data transmission over the internet completely risk-free. We therefore advise you to keep your account password confidential and not share it with others.
07. Data Retention Period
Your information is retained according to the following guidelines:
- Active accounts: All necessary information is retained for as long as your account remains active.
- Transaction records: Financial transaction data is retained for a minimum of five years (for legal and audit purposes).
- Closed accounts: Even after an account is closed, certain information may be retained for a specific period to meet legal obligations.
- KYC documents: Identity documents are retained in accordance with applicable law.
Once the designated retention period ends, data is securely deleted or anonymized so that your identity cannot be identified.
08. Your Rights Regarding Your Information
As a user of the 23bd platform, you have the following rights over your own information:
8.1 Right to Access Your Information
You may find out at any time what personal information 23bd holds about you. To do so, please contact our support team.
8.2 Right to Correct Your Information
If your account contains incorrect or incomplete information, you may request a correction. This can be done directly through your account profile or via support.
8.3 Right to Delete Your Information
In certain circumstances, you may request that your information be deleted. Please note that financial transaction records may need to be retained for legal reasons.
8.4 Right to Restrict Processing
In certain cases, you may request that the processing of your information be limited.
8.5 Right to Object
You may object to the use of your information for marketing communications, and we will respect that.
To exercise any of the above rights, email [email protected] or contact the platform's 24/7 live chat. We will respond to your request within a reasonable time.
09. Protection of Minors' Information
23bd strictly prohibits anyone under the age of 21 from using the platform. This service is available only to those aged 21 and above.
We do not knowingly collect or process information from minors. Age verification is mandatory at the time of registration. If we suspect that an account holder is under 21, we will be required to immediately suspend that account and take steps to delete the associated information.
If you believe that a minor's information has accidentally entered our system, please notify us immediately at [email protected].
10. Changes to the Privacy Policy
This privacy policy may change from time to time due to business changes, legal updates, or technological developments. For significant changes, we will notify you in the following ways:
- By publishing the updated date on this page
- By sending a notification to your registered email address
- By displaying a brief notice when you log in to the platform
If you continue to use the platform after any changes, you will be considered to have agreed to the new policy. We therefore encourage you to review this page regularly.
11. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:
Email: [email protected]
Live Chat: 24/7 — directly from within the platform
Response time: Generally within 48 business hours
We respect your privacy and take every complaint seriously. For more information, please read our FAQ page and Terms and Conditions.
Play responsibly. Visit our Responsible Gaming page to learn more.